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SaaS as a Savior


Jeff Kaplan at THINKstrategies just posted an insightful article called "Why IT now sees SaaS as a savior" talking about the factors driving accelerating SaaS adoption. He cites the buzz he heard at SaaScon, the emergence of IT-specific SaaS...
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Can't get no satisfaction...


‘So how would you rate the service you received on a scale of one to five, five being highly satisfied and one being highly dissatisfied’ said the lady conducting a satisfaction survey on behalf of the company who’d recently replaced my...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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Yay, PayCycle!


Ever wondered where your paycheck comes from? I mean, actually comes from? How it’s calculated and tracked? Printed? Deposited? How taxes are paid on it? Chances are, there’s a hardworking soul in your organization who tangles with payroll software...
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An ARIA for Google Moderator


From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful. - Ed....
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Avoiding the Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKO’s John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
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