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Sales & Marketing People - tell us about your CRM!


I’m writing to ask you about the CRM tools that you use, so that we can make an informed decision and share some knowledge with the community. As I’m also doing some due diligence for Adaptive Path, I can also share some of what...
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work....
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Can't get no satisfaction...


‘So how would you rate the service you received on a scale of one to five, five being highly satisfied and one being highly dissatisfied’ said the lady conducting a satisfaction survey on behalf of the company who’d recently replaced my...
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Google Friend Connect - Ready to Launch?


Google earlier opened Friend Connect for a limited number of users only but I suspect that the public launch of Friend Connect may happen very soon. Google Friend Connect is a much-awaited service from Google that lets you add social features to any...
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Post Links to Delicious via Email Messages


How to post links to del.icio.us bookmarks from your cell phone or mobile device via an email or SMS message. Though del.icio.us is such a popular place for saving bookmarks, it is still not friendly enough for use on cell phones or mobile...
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Gmail Outage Raises Concerns for Small Business


Latest Gmail Outage Raises Concerns for Small Business Sometimes, your greatest assets can become costly liabilities. Google's remarkable success and rapid growth over the past few years may have set the bar too high for customer expectations of...
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